Cold Therapy Made Simple: The GoFit Massage Polar Roller combines targeted cold rolling massage to reduce inflammation and muscle pain. Portable and convenient, its non-freezing liquid stays ice cold, while the detachable rubber sleeve keeps your hands warm and comfortable. Perfect for relieving pain from conditions like shoulder injuries, Carpal Tunnel, Tennis Elbow, and more. Freeze the stainless steel roller between uses for mess-free, effective cold therapy!
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Shipping & Returns
The return procedure is as follows:
Returns are required to follow the Return Merchandise Authorization # (RMA) Policy for accurate processing and tracking. RMA #’s are to be clearly marked on the outside of the box. Returns can only be initiated by calling customer service. Please call 855-723-2582 for further assistance. Upon setting up your RMA #, an email with return instructions will be sent to you. All merchandise without an RMA number will be returned to the sender upon receipt and may delay the return process.
The customer is responsible for paying the shipping costs to return or exchange all merchandise. iReliev does not provide return shipping labels.
For the protection of our customers and employees. Hygiene products such as electrode pads, conductive gel, wipes, lead wires and other disposables may not be returned nor given refund/credit.
All non hygiene disposable merchandise must be received in re-saleable, unopened and unblemished condition to receive full refund. Acceptable merchandise must be in original factory condition and include all original packaging materials, inserts, and manuals. Opened, used, and blemished merchandise or packaging may receive Credit/Refund minus 25% restocking fee of the total sale price, less shipping and or international duties and customs fees. Please do not return opened hygiene product including electrode pads, conductive gel, wipes, lead wires and other disposables.
Refund Applied: Your credit will be refunded to your original payment method. We can only credit towards the original payment method and cannot credit to an alternative payment method. Credit/refund will be applied within 3-5 business days after we have received the returned product with authorized RMA #. Credit Card refunds take up to 7-10 business days to post.
Warranty Replacement: We offer warranty replacements of any defective and/or non-operational item purchased within the one year warranty period.
iReliev.com reserves the right to refund the eligible merchandise at their discretion.
The GoFit Polar Roller!—Targeted Cold Rolling Massage Therapy to help reduce joint inflammation and muscle pain. The Polar Roller features a high quality stainless steel massage orb filled with a non-freezing alcohol based liquid that provides long lasting cold massage therapy. The Polar Roller will not become a melted wet mess like traditional ice therapy and can be reused time and time again. This will become your go to recovery tool for chronic painful areas such as shoulders, elbow & forearms, and feet.
Another great features of the Polar Roller is the detachable rubber sleeve that can be removed prior to freezing so your hands stay toasty warm while gripping the ergonomic handle. Warm hands, a no mess cold roller and precision targeted massage therapy will make the Polar Roller an essential tool in your recovery regimen.
GoFit Polar Roller May Help with Pain & Inflammation related to:
Shoulder & Rotator Cuff Pain
Carpal Tunnel
Tennis Elbow
Plantar Fasciitis
Much, much more.
Before use, place the GoFit Polar Roller into your freezer for at least two hours.
Video
Includes
One Polar Roller
Owner's Manual
Usage and Care Prepare the Polar Roller before the first use:
Before using your Polar Roller for the first time, remove the plastic protector from the roller ball.
Freezing the roller ball: For optimal results, first slide the roller ball attachment out of the handle by pulling it firmly.
Insert the roller ball attachment into a plastic bag (this keeps it clean, dry and ready for use), then place it into the freezer for a minumum of two hours.
Store the handle separately to keep it warm and dry. Reattach to roller ball when ready to use.
The GoFit Polar Roller is easy to use: When ready to use, insert the roller ball attachment back into the handle until it “locks” into place. Roll over the target areas, applying pressure as needed for your comfort level. Follow all warnings and guidelines for safe and proper use. With regular use, you expect it to stay therapy cold for about 45 minutes.
Cleaning and Storage
After each use, clean the roller ball with mild soap and rinse thoroughly with water. DO NOT use abrasive or chemical cleaners. You may use rubbing alcohol to disinfect the surface.
After cleaning, allow the roller ball to dry completely, before inserting into a plastic bag and placing into the freezer. When you remove the ball for usage, check the side screws and tighten if needed- The contraction of the metal can loosen the screws and give it potential for leaking.
Keep the Polar Roller out of direct sunlight. DO NOT place either part of the Polar Roller where it would be exposed to extreme high temperatures or heat sources.
For optimal results, DO NOT store the handle part of the Polar Roller in extreme low or high temperatures. Some of the Polar Roller components are composed of rubber or plastic—the life span of these parts will depend on the amount of usage and proper care.
How Often should I Check my Exercise Equipment? GoFit equipment should always be checked thoroughly before each and every use to assure there are no nicks, tears, holes or other damage to the item. Using damaged items could lead to severe injury. Units may need to have the screws on the sides of the balls, tightened periodically as temperature changes, vibration and general usage can result in the screws backing out. If the unit begins leaking, please tighten the side screws and the leaking should stop. If it does not please contact customer service. If any sign of damage or wear is present, immediately discontinue use of the item and contact GoFit Customer Service for assistance.
GOFIT PRODUCT WARRANTY This Limited Warranty applies to physical goods purchased from GoFit, LLC. The Limited Warranty covers any defects in material or workmanship under normal and expected personal use during the warranty period. All GoFit products are warranted for 90 days from purchase.
The Limited Warranty does not cover any problem that has arisen from: • Use outside of a home environment or personal use. • Damage from use of the product in a manner not directed. • Damage from neglect or abuse • Damage in shipping (unless shipped direct from GoFit Store) • Any and all other situations that were not related to defect in manufacture.
To obtain warranty service, original owner of the product must contact GoFit Customer Service directly, for review of the problem and resolution appropriate to each customers’ issue.
This roller is amazing! Ice packs don’t allow you to get to those places you really need and quickly melt so you don’t get much time with them. This roller ball is amazing and works so well!
M
Michele
Fabulous product for comfort
I had heard about thee after undergoing a total knee replacement. Using this cold roller on my thigh felt so good and brought some much needed relief to an area impacted by a TKR. I would highly recommend this product to anyone suffering from pain and stiffness!!
R
ROSEMARIE D.
Just what I wanted
It helps a lot.
M
Mark
Focused relief
This is a great tool when you want some real focused relief in a small area. The cooling part is a nice feature and feels good on traps, lats, calf, etc. when you are feeling a little extra tightness. Obviously, it feels better if you can talk someone into using it on you, but also good for some self-care. Seems to chill pretty quick in the freezer.
C
Collin Wiederspiel
Not all that great
I was expecting more. It’s nice to have the cold on sore muscles I guess but it’s hard to get leverage if you need more pressure. I was expecting it to be the equivalent of rolling out knots with a tennis ball but it is not; it’s too slippery
Product went out on me after only using it a few times. I have tried to reach the company to see if they can warranty it out for me since I've had it less than a year but so far I am disappointed no response from REATHLETE LLC.******UPDATE they reached out to me with amazing customer service and are sending me a new machine. Great Company!!
